Returns & Exchanges
We want you to be fully satisfied with your gear, which is why we offer a 60-day return policy for any products in original condition. Whether you purchased online or in-store, our goal is to get you back outdoors with the right equipment as quickly as possible.
Check Eligibility
Ensure your items are unworn, unwashed, and have the original tags attached within 60 days of the purchase date.
Initiate Return
Log into your online account to generate a return label or visit any Kathmandu retail location with your proof of purchase.
Pack and Ship
Securely package your items in their original packaging and drop the parcel off at your nearest authorized postal service point.
Receive Refund
Once our warehouse team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing